KodKon Seller FAQ

Add clear product photos, name, price, description, stock quantity, variants, and delivery details. Use the same product name buyers see in your reel, story, or post.

Tip: Keep product names close to your social content.

Each product can be shared through a direct link or QR-friendly card. Buyers can open the product page directly instead of asking you repeatedly for price, availability, and ordering steps.

Related: Use QR cards in packages, stories, and printed material.

Product codes are a fallback when scanning is not convenient. Keep them short and easy to type so buyers can still find the right product quickly.

Tip: Short product codes are easier to remember.

The order appears in your seller dashboard with buyer details, item details, quantity, payment method, notes, and delivery information. You can then verify payment if needed and update the order status.

Next: Update order status as the order moves forward.

No. Payments stay between buyer and seller. You can add instructions for wallet transfer, bank transfer, QR payment, online transfer, or COD depending on what your shop accepts.

Related: Keep payment instructions clear and current.

Status updates help buyers track what is happening and reduce repeated follow-up messages. Move orders through valid steps such as verified, packed, shipped, delivered, or cancelled.

Tip: Status updates reduce repeat DMs.

KodKon fees are calculated from successful paid orders. Your billing section shows invoices, fee rate, fee cap, payment status, and invoice records when available.

Related: Review invoices from your billing page.

Some access codes can include no-platform-fee trial days or trial order limits. If your code includes a benefit, it is applied during onboarding and shown in your account billing context.

Tip: Use your campaign code during registration if you have one.

Launch pricing may include no monthly fee and no setup cost, with platform fees applied only on successful paid orders based on the active pricing configured for your account.

Related: Platform fees apply only according to active account settings.

The seller leads the resolution. KodKon provides the structured process, evidence tracking, deadlines, and escalation path so the issue can be handled clearly.

Principle: Seller leads resolution, KodKon provides the trusted process.

Review the buyer complaint and evidence first. Then send an update, request more information, or offer a resolution based on what happened.

Next: Ask for evidence if the issue is unclear.

Request evidence when the issue is unclear. Useful evidence can include product photos, packaging photos, tracking proof, size or color label photos, or delivery proof.

Tip: Request only the proof needed to make a decision.

Keep your Instagram, TikTok, WhatsApp, payment instructions, QR image, COD option, delivery fee, and delivery partner details current.

Related: Settings affect checkout and buyer communication.

Yes. KodKon is designed for social sellers to keep their buyer relationships. Your shop details and seller support options help buyers contact you when needed.

Tip: Keep WhatsApp and social handles accurate.

Use this guide first. If you are still blocked, contact KodKon support and include your shop name, phone number, and the exact step where you need help.

Related: Contact support from the bottom of this page.