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Create your seller account using registration or your invite/access code if one was shared with you. Add your shop name, owner name, WhatsApp number, category, and social handles so buyers can identify your shop clearly.

Next: Complete your shop profile before sharing your first product.

Complete your shop profile, add payment instructions, confirm checkout options, and set delivery defaults. This helps your first product order flow feel complete for buyers.

Related: Add payment instructions and delivery defaults.

No. KodKon gives your products direct order links, QR cards, and product codes that you can share from Instagram, TikTok, WhatsApp, stories, reels, captions, posters, and packages.

Related: Share product QR cards from Share & QR.

Add clear product photos, name, price, description, stock quantity, variants, and delivery details. Use the same product name buyers see in your reel, story, or post.

Tip: Keep product names close to your social content.

Each product can be shared through a direct link or QR-friendly card. Buyers can open the product page directly instead of asking repeatedly for price, availability, and ordering steps.

Related: Use QR cards in packages, stories, and printed material.

Product codes are a fallback when scanning is not convenient. Keep them short and easy to type so buyers can still find the right product quickly.

Tip: Short product codes are easier to remember.

The order appears in your seller dashboard with buyer details, item details, quantity, payment method, notes, and delivery information. You can then verify payment if needed and update the order status.

Next: Update order status as the order moves forward.

No. Payments stay between buyer and seller. You can add instructions for wallet transfer, bank transfer, QR payment, online transfer, or COD depending on what your shop accepts.

Related: Keep payment instructions clear and current.

Status updates help buyers track what is happening and reduce repeated follow-up messages. Move orders through valid steps such as verified, packed, shipped, delivered, or cancelled.

Tip: Status updates reduce repeat DMs.

KodKon fees are calculated from successful paid orders. Your billing section shows invoices, fee rate, fee cap, payment status, and invoice records when available.

Related: Review invoices from your billing page.

Some access codes can include no-platform-fee trial days or trial order limits. If your code includes a benefit, it is applied during onboarding and shown in your account billing context.

Tip: Use your campaign code during registration if you have one.

Launch pricing may include no monthly fee and no setup cost, with platform fees applied only on successful paid orders based on the active pricing configured for your account.

Related: Platform fees apply according to active account settings.

Buyers verify their delivered order from Returns & exchanges and can request only the options your shop has enabled. Review each request from the Returns & exchanges section in your seller workspace.

Related: Configure accepted request types and your policy in Settings.

The seller handles return instructions, refunds, and replacement delivery directly with the buyer. KodKon records the request and its status but does not process refunds or shipping.

Tip: Keep the buyer informed when you update a request.

Use the request status to ask the buyer for the details you need, then coordinate directly using the verified order contact information.

Tip: Ask only for information needed to decide the request.

Keep your Instagram, TikTok, WhatsApp, payment instructions, QR image, COD option, delivery fee, and delivery partner details current.

Related: Settings affect checkout and buyer communication.

Yes. KodKon is designed for social sellers to keep their buyer relationships. Your shop details and seller support options help buyers contact you when needed.

Tip: Keep WhatsApp and social handles accurate.

Use this guide first. If you are still blocked, contact KodKon support and include your shop name, phone number, and the exact step where you need help.

Related: Contact support from the bottom of this page.